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@Banks: Stay Tuned With Your Customers

How Smart Financial Institutions Exploit the Communication Advantage

Two main ways could be undertaken: differentiate and renew value proposition with innovative services and products and make customers and their needs the focal point of the business model.Banks can effectively achieve these challenging targets implementing an innovative communication model that...
Financial services

IT Rightsizing

A balanced approach to cost saving

The credit crisis, increasing energy prices and overheated stock markets are all indicators of a possible economic downturn. Like all budgets, IT budgets will be cut. IT "rightsizing" is a balanced approach to cost reduction which generates sustainable savings while maintaining the...
Information management

Excellence in Working Capital Management

Arthur D. Little's interdisciplinary approach to working capital management optimises working capital from both a financial and production/ logistics perspective. It also incorporates a top-down/ bottom-up working mode, which integrates the whole organisation when identifying und implementing...
Industrial goods & services

Design to Customer Value

"Design to customer value" is a cross-functional approach that simultaneously optimises the product in terms of customer benefits and product life-cycle costs. Key elements include an analysis of customer requirements and product functions and technical competitor benchmarking. Delivering average...
Industrial goods & services, Operations management

The Challenge of Creating Lean Media

The digital revolution has made cost restructuring a strategic necessity for media companies. Many have already taken action to optimise their cost structure, but there is one area that tends to escape such measures: the editorial department. Applying cost optimisation initiatives to this...

Journey 2.0

New Revenue Opportunities in Transport

Rising costs and a lack of integrated solutions encompassing operations, processes and technology are threatening revenue in the transport sector. Arthur D. Little's latest white paper, Journey 2.0, examines how businesses can enhance revenue streams through collaborative strategies.

Opportunity Construction China

Leveraging potential in the Chinese market

The construction market in China, alongside the Middle East and Eastern Europe, represents one of the major growth opportunities for global construction suppliers and service providers. This growth is fuelled by the ever-growing "middle segment" and forces multinationals into developing...
Strategy

Five Habits of Highly Efficient Banks

If, as shareholders recognise, cost-efficiency is an indicator of a well run bank, how can it be achieved? An Arthur D. Little survey found that Europe’s most efficient banks have important characteristics in common: very cost-conscious cultures with a focus on embracing revenue-creating costs and...
Financial services

Automotive After-Sales 2015

Are you ready for the battle?

Rapidly declining profit margins in the new car sales business together with the continuous extension of car life are making the after sales business increasingly important. At the same time, growing consolidation in the after-sales market is putting OEMs’ market share at risk. In a comprehensive...

Traveller 2020 - Change of Mind

Are you ready for the new traveller?

Travellers' structure is changing, as are their requirements and buying behaviour. In this abstract, Arthur D. Little analyzes the "change of mind" of the traveller in 2020 compared to today’s travellers. The industry must significantly change its business model to prepare for the...