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Digitalization of government services

We want an “experience” – not just great IT

Governments and constituent entities are embracing digitalization to provide user-friendly government services to citizens and simultaneously reduce their cost to offer such services. There are numerous success stories, interestingly some of them are from very small nations but failures abound as...
Public services, Telecommunications, Information technology, Media & Electronics (TIME), Organization & transformation

The Lebanon municipal solid waste crisis

Insights into long-term solutions

Most developed countries have established solid waste management practices to deal with different types of waste in economical and environmentally friendly ways, including industrial and hazardous waste, medical waste, construction and demolition waste, agricultural waste, waste-water sludge and...
Public services, Utilities & alternative energy, Strategy, Organization & transformation

The Breakthrough Incubator

How to rapidly create and launch a new step-out business

Creating a new step-out business is not easyAchieving the revenue growth that markets expect can be challenging: growth by acquisition is expensive, and organic growth is often too slow and incremental. Therefore, a key priority for global corporations is to improve performance in breakthrough...
Consumer goods & retail, Public services, Technology & innovation management

Digital transformation in developing countries

Promotion and adoption should be the main actions for companies and government

We believe it is a mistake to equate the digital-economy development needs and implications of Latin America (and other developing countries) with those of developed economies. These differences are not only based on the purchasepower gaps that every businessperson is aware of, but also how all...
Public services, Technology & innovation management

Connected Education

Vodafone Power to you

Arthur D. Little is proud that our Telecoms & Sustainability teams have supported the Vodafone Foundation and over a dozen partners across the world through the development of the ‘Connected Education’ study, seeking to address the target of ‘Quality Education’ which is one of the 17 goals that...
Public services, Telecommunications, Information technology, Media & Electronics (TIME), Strategy

The future of higher education

Transforming the students of tomorrow

Executive summaryGlobal higher education (HE) is a $3 trillion-per-year market that is expected to grow at 9% annually over the next five years.1 This market is transforming rapidly, with nine major trends changing the educational landscape and posing challenges for universities that wish to remain...
Public services, Strategy

Digital Inclusion in public services

Enhancing digital literacy, skills and inclusion in public services

Despite investments and efforts, the performance in “connectivity” of different European regions is not homogenous. Moreover, our analysis shows two meaningful trends: first, the more confident individuals are with technology, the more they interact online with public authorities; second, the more...
Public services, Digital company transformation

Leveraging ICT for a World-Class Education System

Momentous ICT-Enabled Opportunities Lie Ahead for the Education System

It is widely accepted that education is paramount in a knowledge-based society. Young Shim Dho, South Korea’s ambassador to UNWTO, once said, “Education is what transformed our country from poverty to the 14th-largest economy in the world.” Yet, education itself is today on the brink of the most...
Public services, Technology & innovation management

The Social and Economic Impact of Publicly Funded Research

The Social and Economic Impact of Publicly Funded Research in 35 Participating Universities

Arthur D. Little was commissioned by 35 universities to conduct a study of the impact of research in their institutions - primarily from the 'post-92' group. The study showed that such institutions play a key part in sustaining what England's Higher Education Funding Council calls "A dynamic and...
Public services, Technology & innovation management

Preparing for privatization in the Middle East

With state-owned companies widespread in the Middle East, governments in the region are becoming increasingly aware of the societal benefits of privatization and are preparing for a series of such initiatives.
Public services, Strategy