financial services

Design and development of retail banking predictive models

Developing retail predictive models to create personalized commercial offers and increase customers’ value

Financial services

Data-driven customer value system design

Enabling a data-driven centralized customer database, using heterogeneous information through multiple canals.

Financial services

Customer-experience improvement program for a main European Bank

Promoting customer experience as a transformational tool and a key competitive differentiator

Financial services

Customer management strategy for a Spanish insurance company

Changing a customer management model from a disintegrated, reactive model to a coordinated, proactive one

Financial services

Substitution of digital channels for a South American bank

Changing a an obsolete digital-channel (both desktop and mobile) platform to a world-class solution

Financial services

Omnichannel and customer management strategy for a commercial bank

Refurbishing customer management capabilities in order to make the customer experience truly omnichannel

Financial services

Launch of an urban mobility-related mobile & internet app for a bank

Assessing the opportunity of launching an urban mobility-related application, and defining the services and technical tools as well as the business op

Financial services

Development of an ecosystem of partners to launch a telematics car insurance company

Defining business case and revenue-sharing model for a consortium established to offer insurance telematics services to OEMs and insurance companies

Financial services

Digital evolution of an insurance company with traditional channels

Leveraging digitalization to regain the confidence of both clients and intermediaries, in a context of tough competition

Financial services, Digital company transformation

Digital transformation of a European asset management firm

Driving the evolution towards a new digital strategy and positioning, from feasibility study to implementation management and post-go-live support

Financial services, Digital company transformation